Learn how to easily view and download your monthly accrued invoices online in the Lyft Business Portal.
In this article, we'll cover:
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What information can I see in my monthly accrued billing invoice?
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How to view my online (monthly accrued) invoice in the Lyft Business Portal
What is monthly accrued billing?
This billing method means that rides will be charged to the specific program's assigned credit card on a monthly basis. A single transaction for the total cost of all rides in the month will appear on the credit card statement. Your organization's programs can have a different credit card assigned to each, or one central credit card as the primary payment method for all. Automatic monthly accrued billing is supported for all products.
Where can I see my monthly accrued billing invoice?
There are currently two options for viewing your monthly accrued invoice:
- You can view and download your monthly accrued invoice online directly in the Lyft Business Portal. Here you can see your upcoming amount due and the status of your invoice.
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You can also select to receive a monthly invoice by program. You can set this up by adding your email to the ‘reporting contact’ section of your program to receive monthly invoices. In addition to a monthly invoice, reporting you will also receive emailed receipts once your CC's are run and emailed transaction reports.
- If you access your invoice via email, there can only be one reporting contact per program, so only one person per program will receive a monthly invoice. You can expect to receive your monthly invoice by the 5th of every month and your monthly receipts by the 17th of every month.
What information can I see in my monthly accrued billing invoice in the Lyft Business Portal?
| Invoice | Explanation |
| Upcoming amount due (e.g. $100) | Total upcoming balance that is due. Your balance is due based on when the credit card run is scheduled to take place. |
| Any overdue balance | Total debt |
| Invoice table | Explanation |
| Invoice # | Unique identifier location on your invoice |
| Program name | Name of the program |
| Currency | CAD or USD |
| Due Date | Date when the automatic payment is scheduled to take place |
| Status |
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| Payment Method | Brand and last four numbers of CC |
| Billing period | Start and end date of your bil |
| Ability to download for a single invoice or for multiple invoices at once (bulk action): |
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What does an error code mean?
If you received any of the below error codes on your online invoice, you will need to either contact Lyft or your bank to resolve the issue. Please see the below error codes, their meanings and steps to resolve them.
| Error code | What does this mean? | How to solve |
| expired_card | Network declined the transaction because of a card expiration issue | Please reach out to your payment provider |
| generic_decline | Network declined the transaction due to a generic error. | Please reach out to your payment provider |
| insufficient_funds | Network declined the transaction because the card has insufficient funds | Please reach out to your payment provider |
| pin_error | Network declined the transaction because of a PIN error | Please reach out to your payment provider |
| invalid_action | Network declined the transaction because the action could not be performed on the account | Contact Lyft |
| invalid_card | Network declined the transaction because of invalid card | Contact Lyft |
| processing_error | Charge transaction not successfully processed due to a provider processing error | Contact Lyft |
How to view my monthly accrued invoice online in the Lyft Business Portal
- Log into the Lyft Business Portal
- Select ‘Billing’ from the left-hand side panel
- Select ‘Invoices’ below ‘Billing’
How to download my invoice
Click the box to the left of the invoice you want to download and an action will appear above to download receipts, reports, and invoices from the table. You can also select multiple invoices at once to download.
How to get assistance with monthly invoices
If you need additional assistance regarding your account’s invoices, please contact our billing team using the Lyft Business Billing contact form.
Please select 'Invoice & payment help' from the 'What can we help you with?' drop-down menu. To help our billing team assist you as quickly as possible, please include the following information (if applicable):
- Parent Company Name
- Account Name(s)
- Invoice #
FAQs
What if the organization is enabled for the United States and Canada?
Charge amounts will show US or CA to distinguish which charges are associated with each currency. If the organization is enabled for only US or Canada, then the currency code will not apply. Ex. US and CA ( US$200.00, CA$200) | US only ($200) | CA only ($200)
Can I see offline billing invoices in the Lyft Business Portal?
Not yet! Keep an eye out for an announcement email on the launch of this upcoming feature.