Ride receipts not forwarding to selected expense management service

Learn more about why your ride receipts may not be forwarding to your selected expense management service.

In this article, we'll cover:

Why are my ride receipts not forwarding? 

  • Ride receipts will only forward to your selected expense management service if the rides were completed under your business profile. Please check your in-app 'Ride History' to see whether the relevant ride(s) were completed under your personal profile or business profile. Personal rides are not uploaded as expenses for privacy protection.
  • While you may reclassify rides in the 'Profile' field from 'Personal' to 'Business' within 'Ride History,' reclassifying a business ride may not automatically resubmit the receipt. Depending on your expense management system, you may have to manually enter this expense.
  • Additionally, if you need to switch a ride from 'Business' to 'Personal' under 'Ride History' and the ride has already been uploaded as an expense to your expense management system, the ride may not be automatically removed from your expense management system. You may need to manually remove this expense.

If receipts are not sending, we recommend restarting the Lyft app and resending the file. If you are still experiencing issues, contact us for additional troubleshooting assistance.

If you are experiencing trouble with Concur, please reach out to your company’s Concur administrator.

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