Get started with Lyft Concierge (for agents)

Lyft Concierge allows agents to request rides for anyone, anywhere — no smartphone required.

Watch the video below or read on to learn how to become a Concierge agent for your organization.


If you were invited to become an agent for Lyft Concierge, follow the steps below to activate your account and start using Lyft Concierge:

  1. Find your 'Welcome to Lyft Concierge’ email invitation from Lyft. Didn't get one? Check your spam folder or contact your account administrator.
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  2. Follow the 'Get Started' link in your email. You will be asked to enter your work email address, then click 'Next.'
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    You'll then be asked to verify your email address, which is an authentication method for added security.
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  3. Check your inbox. You should receive an email from Lyft in your inbox. Click 'Log in to Concierge' to continue set up.

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  4. This is the final step to complete your setup. Add your first and last name, click "Get Started", and you'll be taken to Concierge.
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  5. Now, you’re ready to request rides! Learn how to request a ride in Concierge.