How to manage employees in a Concierge branch

Granting access to the Concierge tab is easy and should only take a few steps.

Administrators can choose to bulk import employees and grant access, or edit employee permissions one at a time.

Grant access to employees as Concierge “agents”

  1. Log in to the Lyft Business Portal (or at lyft.com/business/login)
  2. Click on 'Concierge' on the left-hand navigation bar
  3. You will now be able to see the list of available Concierge branches. If you don’t have one already, click ‘Branches (+)’ in the upper right-hand corner to create a new branch
  4. Select the Concierge branch to invite employees and click 'People (+)' in the upper right-hand corner

    Manage_People_in_Concierge_1.png

  5. Add and invite employees using their email addresses, and click 'Send Invite'

    Manage_People_in_Concierge_4.png
Note: Do NOT add new agents under the ‘People’ tab.

Remove existing employee access from a Concierge branch

  1. Log in to the Lyft Business Portal (or at lyft.com/business/login)
  2. Click on 'Concierge' on the left-hand navigation bar
  3. From the list of available Concierge branches, select the Concierge branch where the employee currently has access
  4. Search for employee by their email address and then select the employee from the list
  5. Click ‘Remove People’ at the top of the list and confirm by clicking “Remove.” The employee will now have their access revoked for this Concierge branch

    Manage_People_in_Concierge_2.png

 

Enabling administrator access for a specific Concierge branch

  1. Log in to the Lyft Business Portal (or at lyft.com/business/login)
  2. Click on 'Concierge' on the left-hand navigation bar
  3. From the list of available Concierge branches, select the Concierge branch where the employee currently has access
  4. Search for employee by their email address and then select the employee from the list
  5. Click ‘Edit admin access’ at the top of the list and click on 'Administrator' toggle in the confirmation window. Click 'Save' to confirm. The employee will now be a “Branch admin” and will have access to Lyft Business Portal to administer this Concierge branch

    Manage_People_in_Concierge_3.png

  6. The employee will get an email inviting them to the Lyft Business Portal