Why can’t I log in to Concierge?

To log in to Concierge successfully, you need to use your work email that was invited to become an agent.

If you can't log in to your Concierge account, follow the instructions below for help getting back into your account:

  • Make sure to enter your work email address in the Concierge login page, which is how Lyft Concierge determines your access
  • If you have multiple email addresses, please ensure you are logging in to Concierge with the email address that was invited
  • If you can normally log in to Concierge but now you cannot, you may have been removed by an account administrator. Ask your account administrator to invite you back to Lyft Concierge through the Lyft Business Portal
  • If this is your first time logging in to Concierge, check to see that you accepted your email invitation. If you didn’t receive an email invite to Concierge, check your spam folder or ask your team if emails are coming through successfully
Please use Google Chrome for the best experience. Still having trouble? Contact us


Our Support team may ask you provide a HTTP Archive (HAR) file when investigating your issue.

A HAR file is a snapshot of all web requests from your web browser to Concierge. 


To create a HAR file in Google Chrome:

  1. Go to https://www.lyft.com/dispatch/login
  2. Click the 3-dot Chrome menu icon in the upper right corner of the browser
  3. Hover your mouse over 'More Tools', then click 'Developer Tools' at the bottom of the menu
  4. The Developer Tools window will appear to the right of your browser. From this window, click the 'Network' tab
  5. You should see a red circle in the top left corner of the Network tab. This means the network log is currently being recorded. If you see a dark gray circle, click the circle to begin recording and it will turn red
  6. Check the box next to 'Preserve log'
  7. Now, refresh the Concierge login page and attempt to log in again to try to reproduce the error message you are receiving. You should see begin to see rows of your recorded activity being to populate in the Developer Tools window
  8. After you reproduce the error message successfully, right click any of row of your recorded activity and click 'Save all as HAR with content' and select a folder to save
  9. Click the 'Console' tab. Right-click anywhere within the Console tab window and click 'Save as...'
  10. Name the log file 'Concirege-chrome-console.log' and save it to the same folder you saved the HAR file to
  11. Send both the HAR file and the Console log to our Support team when they ask for it to further investigate the error


To create a HAR file in Internet Explorer (IE 11):

  1. Go to https://www.lyft.com/dispatch/login
  2. Click the settings gear icon in the upper right corner of the browser
  3. Click 'F12 Developer Tools'
  4. Click the 'Network' tab
  5. Uncheck 'Clear entries on navigate' 
  6. The green play button selected by default. This means that the network log is currently being recorded
  7. Now, refresh the Concierge login page and attempt to log in again to try to reproduce the error message you are receiving
  8. After you reproduce the error message successfully, click the floppy disk icon for 'Export as HAR' and select a folder to save
  9. Click the 'Console' tab. Right-click any row in the Console tab and click 'Copy all'
  10. Paste the copied content in a text file and name it Concierge-IE-console.log
  11. Send both the HAR file and the Console log to our Support team when they ask for it to further investigate the error