Why can’t I log in to Concierge?

To log in to Concierge successfully, you need to use your work email that was invited to become an agent.

If you can't log in to your Concierge account, follow the instructions below for help getting back into your account:

  • Make sure to enter your work email address in the Concierge login page, which is how Lyft Concierge determines your access
  • If you have multiple email addresses, please ensure you are logging in to Concierge with the email address that was invited
  • If you can normally log in to Concierge but now you cannot, you may have been removed by an account administrator. Ask your account administrator to invite you back to Lyft Concierge through the Lyft Business Portal
  • If this is your first time logging in to Concierge, check to see that you accepted your email invitation. If you didn’t receive an email invite to Concierge, check your spam folder or ask your team if emails are coming through successfully
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