Concierge offers three billing options: Automatic per-ride charges, automatic monthly accrued billing, and Monthly invoicing (also known as Offline billing).
Automatic per-ride charges
Automatic per-ride charges are supported for Concierge and direct billing only. This is the default billing option for Concierge.
This billing method means that rides will be charged to the specific Concierge program's or direct billing account's assigned credit card on a per-ride basis after each ride is completed. Each ride appears as a separate transaction on the credit card statement.
Your organization's Concierge programs and direct billing accounts can have a different credit card assigned to each, or one central credit card as the primary payment method for all.
Automatic monthly accrued billing
Automatic monthly accrued billing is supported for all products.
This billing method means that rides will be charged to the specific Concierge program's assigned credit card on a monthly basis. A single transaction for the total cost of all rides in the month will appear on the credit card statement.
Your organization's Concierge programs can have a different credit card assigned to each, or one central credit card as the primary payment method for all.
Contact us if you would like to set up automatic monthly accrued billing.
Set up offline billing
Offline billing (also known as "Monthly invoicing") is supported for all products. Please note that we typically require a minimum monthly spend of $3,000 per month for this option.
With offline billing, the total accrued cost of each month's rides are invoiced at the start of the following month. Offline billing cannot be selected for individual Concierge programs, direct billing accounts, or Lyft Pass programs—the invoice will include the total rides for all Concierge programs, direct billing accounts, and/or Lyft Pass programs for your organization.
Contact us if you would like to set up monthly invoicing. We will need the following information:
- Name and email address of the primary billing contact (note: Our system can only send invoices to a single email address.)
- Billing address
- Your preferred payment method (ACH, check, etc.)
Edit offline billing for Concierge
If you have offline billing set up, you can update where your invoice is sent by editing your billing information in the Lyft Business Portal.
To edit offline billing info for Concierge:
- Login to the Lyft Business Portal
- Go to the program you'd like to update
- Go to 'Billing group details' section of Edit program
- Update the email address of the primary billing contact, billing address and/or PO number
- Click Save