Learn more about the three billing options Concierge offers three: Automatic per-ride charges, automatic monthly accrued billing, and Monthly invoicing (also known as Offline billing).
In this article, we'll cover:
What are automatic per-ride charges?
Automatic per-ride charges are supported for Concierge and direct billing only. This is the default billing option for Concierge.
This billing method means that rides will be charged to the specific Concierge program's or direct billing account's assigned credit card on a per-ride basis after each ride is completed. A hold for the estimated amount for the ride cost with be placed on the account or credit card at the time of ride request. Once the ride is complete, the customer will be charged for the total amount. Each ride appears as a separate transaction on the credit card statement.
Your organization's Concierge programs and direct billing accounts can have a different credit card assigned to each, or one central credit card as the primary payment method for all.
What is automatic monthly accrued billing?
Automatic monthly accrued billing is supported for all products.
This billing method means that rides will be charged to the specific Concierge program's assigned credit card on a monthly basis. A single transaction for the total cost of all rides in the month will appear on the credit card statement. Your organization's Concierge programs can have a different credit card assigned to each, or one central credit card as the primary payment method for all.
You can also select to receive a monthly invoice by program. You can set this up by adding your email to the ‘reporting contact’ section of your program to receive monthly invoices. In addition to a monthly invoice, reporting you will also receive:
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- Emailed receipts once your CC's are run
- Emailed transaction reports
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Note: There can only be one reporting contact per program, so only one person per program will receive a monthly invoice. You can expect to receive your monthly invoice by the 5th of every month and your monthly receipts by the 17th of every month.
Contact us if you would like to set up automatic monthly accrued billing.
How to set up offline billing
Offline billing (also known as "Monthly invoicing") is supported for all products. Please note that we typically require a minimum monthly spend for this option.
With offline billing, the total accrued cost of each month's rides are invoiced at the start of the following month. Offline billing can be selected for individual Concierge programs, direct billing accounts, or Lyft Pass programs, if your organization admin has enabled this—the invoice will include the total rides for all Concierge programs, direct billing accounts, and/or Lyft Pass programs for your organization.
Contact us if you would like to set up monthly invoicing. We will need the following information:
- Name and email address of the primary billing contact (note: Our system can only send invoices to a single email address.)
- Billing address
- Your preferred payment method (ACH, check, etc.)
Editing offline billing for Concierge
If you have offline billing set up, you can update where your invoice is sent by editing your billing information in the Lyft Business Portal.
How to edit offline billing info for Concierge:
- Login to the Lyft Business Portal
- Go to the program you'd like to update
- Go to 'Invoice group' section of Edit program page and select the drop-down
- Select 'Add an invoice group' and enter the email address of the primary billing contact, billing address and/or PO number or select a previously existing invoice group
- Click 'Save'