How to use the map to pinpoint a specific pickup and drop-off location in Concierge

You can drag the map within Concierge to pinpoint the specific pickup and drop-off locations for your passengers so that drivers can easily locate and pick them up.

This is especially helpful when the pickup/drop-off locations are at a large venue with many possibilities for a pickup location, or when a location doesn't have a specific address for the driver to find the passenger at.

To use the draggable map within Concierge:

  1. Log in to Concierge and click ‘New Request’
  2. Enter the passenger’s first name, last name, and phone number. If the passenger you are requesting a ride for doesn’t have a mobile phone number, include the most suitable point of contact (i.e., your department’s phone number) in the required ‘Mobile number’ field
  3. Click 'Pickup location' and/or 'Destination' and the map turns into a draggable map 
    If you are requesting a ride to or from a large venue, enter in the address of the venue as a starting point. Then, drag the map to the exact spot at the venue that you'd like the driver to pick up the passenger at
    If you are requesting a ride to or from a location that doesn't have a specific address, type in the nearest street/city of the location as a starting point. Then, drag the map to the exact spot around the location you'd like the driver to pick up the passenger at
    Concierge_Map_Pins_Hero_copy.png
  4. You can choose from different Lyft ride types available in the area — like Classic, Lyft XL, Lux, etc. At this time, Shared is not an available ride type in Lyft Concierge
  5. Once all ride details are entered, you’ll see an estimated price range for the ride in the upper left corner. Ride cost is calculated by distance, time, and ride type
  6. If you have specific details you’d like to share with the driver about this ride, write a message in the ‘Note for the driver’ field, and it will go directly to the driver once they have accepted the ride
  7. Your company can use the ‘Internal memo’ field for accounting or reconciliation
  8. When you’re ready to send the ride, click ‘Request Lyft’