People Sync is a secure way for your organization to automate the way you invite employees to join your Lyft Business account, grant access to your organization's Lyft Business products, and remove employees who depart from your account. You can think of People Sync as a shared folder between your organization and Lyft, using Lyft's SFTP server. We check for updates to your employee list on a daily basis so you no longer have to worry about manually adjusting and removing people and permissions.

• How People Sync works
• How to format and upload your standard employee roster to People Sync
• How to format and upload your segmented employee roster to People Sync
• People sync status and error log 

How People Sync works:

1. Set up a secure SFTP connection between your employee database and Lyft Business.
   People Sync can support large file transfers and provides the highest level of protection because it is powered by SFTP.
   
2. Manage your current employee roster via a CSV file to keep your employees' permissions up-to-date.
   When employees are added to the shared employee folder, they will automatically receive invitations to create a business profile. They won't have to go through the trouble of verifying their business email address. Once they’ve created their business profile, they can accept their invitation to begin using the Lyft Business products you’ve given them access to.
3. When employees are removed from the list, they will automatically no longer have access to your Lyft Business account.
   When employees are removed from the shared employee folder, they are automatically removed from the account and lose access to enabled features.
   
   

There are two ways you can format your employee roster CSV file for People Sync:

• A standard employee roster grants all employees the same permissions and access to Lyft Business products across the board
• A segmented employee roster grants specific employees different permissions and access to Lyft Business products — this is best for organizations with multiple Concierge programs, direct billing groups, and/or Lyft Pass programs

How to format and upload your standard employee roster to People Sync

A standard employee roster uploaded to People Sync automatically sends invitations to all employees to join your Lyft Business account and have access to the same Lyft Business products across the board. Whether your organization uses direct billing, Concierge, Lyft Pass, or any combination of these three Lyft Business products at the same time, your people will automatically be invited to start using these products.

Formatting your employee roster CSV file

• The CSV file has to be UTF-8
• The CSV file must be named employee_roster.csv
• The CSV file must be a comma-delimited file with the following columns in the header: Employee Email, Employee First Name, Employee Last Name, Employee ID
• Employee Email is the only required field
• The headers can be in any order

Optional fields for your CSV file:

• You have the option of including unique identifiers of your employees in the Employee ID column. In your organization's monthly transaction report from Lyft, each ride transaction will include the provided Employee ID associated with each specific employee so that your organization can easily reconcile your Lyft spending
• We also support two additional optional custom tag columns — Custom Tag 1, Custom Tag 2 — for you to group or add flags to your employees. In your organization's monthly transactional report from Lyft, each ride transaction will include the provided custom tag information associated with each specific employee so that your organization can easily reconcile your spending with the employee information/grouping your organization uses internally
  

Here is the content of an example file, utilizing the Custom Tag 1 to help track cost center. Notice the first line contains header information:

Employee Email, Employee First Name, Employee Last Name, Employee ID,Custom Tag 1

johndoe@yourcorp.com,John,Doe,8151658,HR_dept
janesmith@yourcorp.com,Jane,Smith,7124590,IT_dept



Upload your organization's updated standard employee roster:

1. Upload a CSV file, named employee_roster.csv, of your employee roster into the /users/ folder. Please see the 'Formatting your employee roster CSV file' section below to ensure your CSV file is formatted correctly
2. To update your employee roster, overwrite/replace employee_roster.csv in the /users/ folder with your latest copy as often as you need to
   

How to format and upload your segmented employee roster to People Sync

With a segmented employee roster, all employees on your roster will be invited to your Lyft Business account, but different individuals or groups of employees will receive invitations to specific Lyft Business products that you determine they should have access to.

• People Sync supports the segmentation of your employees based upon the direct billing account, Concierge program, and/or Lyft Pass Program you specify to invite them to.
• You can invite any employee to have access to one, some, or all of the Lyft Business products you use.

Formatting your employee roster CSV file for segmenting permissions to direct billing, Concierge, and/or Lyft Pass

The segmentation of permissions is determined by one unique column in your employee roster CSV file — Program ID(s). The following is required for your CSV file:

• The CSV file has to be UTF-8
• The CSV file must be named employee_roster.csv
• The CSV file must be a comma-delimited file with the following columns in the headers: Employee Email, Employee First Name, Employee Last Name, Employee ID, Program ID(s)
• Employee Email and Program ID(s) are both required fields
• To enter in multiple Program ID(s), use a semi-colon — ";" — to separate them
• The headers can be in any order

Finding your organization's Program ID(s)

Program ID(s) can be found at the end of the URL at the top of the page in your Lyft Business portal. Program ID(s) will populate in the URL when you click into any direct billing group, Concierge program, and/or Lyft Pass program you want to add an employee to.

Program ID(s) for an example organization named Starfleet look like this:

• Direct billing —
  https://www.lyft.com/business/starfleet/business-profiles/auto-pay/starfleet__starfleet-auto-pay
• Concierge —
  https://www.lyft.com/business/starfleet/concierge/programs/starfleet__starfleet-concierge-program
• Lyft Pass —
  https://www.lyft.com/business/starfleet/credits/programs/starfleet__starfleet-credits

Once you have located your Program ID’s, open your segmented employee roster and input them into the Program ID(s) column in the same row(s) as the individual or group of employees you are granting access to.

Optional fields for your CSV file:

• You have the option of including unique identifiers of your employees in the 'Employee ID' column. In your organization's monthly transaction report from Lyft, each ride transaction will include the provided Employee ID associated with each specific employee so that your organization can easily reconcile your Lyft spending
• We also support two additional optional custom tag columns — Custom Tag 1, Custom Tag 2 — for you to group or add flags to your employees. In your organization's monthly transactional report from Lyft, each ride transaction will include the provided custom tag information associated with each specific employee so that your organization can easily reconcile your spending with the employee information/grouping your organization uses internally
  
  

Here is the content of an example file, utilizing the Employee ID and Custom Tag 1 to help track cost center.

Headers: Employee Email, Employee First Name, Employee Last Name, Program ID(s), Employee ID, Custom Tag 1

• johndoe@yourcorp.com, John, Doe, starfleet_starfleet-auto-pay;starfleet__starfleet-credits, 8151658, HR_dept
• janesmith@yourcorp.com, Jane, Smith, starfleet_-concierge-program;starfleet__starfleet-auto-pay, 7124590, IT_dept

Upload your organization's updated standard employee roster:

1. Upload a CSV file, named employee_roster.csv, of your employee roster into the /users/ folder. Please see the 'Formatting your employee roster CSV file' section below to ensure your CSV file is formatted correctly
2. To update your employee roster, overwrite/replace employee_roster.csv in the /users/ folder with your latest copy as often as you need to 

People Sync status and error log

After you upload your employee roster to People Sync, reference your organization’s audit and error log to check the status of the sync.

Your audit and error log can be found in the /user.logs/ folder in the SFTP directory and keeps you up to date on the following processing statuses of your file:

• The sync was successful. There were no issues found with your CSV file and your entire file was processed successfully.
• The sync was partially successful. Some lines were skipped because they contained errors. You can check your audit and error log for more details about the errors.
• The sync was unsuccessful. Your file contained errors that blocked the sync from being processed successfully.

Your organization's IT contact will be alerted by email if People Sync runs into any issues that prevent a successful sync of your file.

If your CSV file was successfully processed, no further action is needed! You won’t receive an email alert and a record of the successful upload and sync will appear in your log.

What can cause an error?

There are three main causes of errors to your CSV file:

1. Formatting or input errors when creating or updating your employee roster
2. Unexpected behavior such as a new CSV file that would cause a large number of employees to be removed from your Lyft Business account
   
3. Technical issues relating to Lyft’s internal server
   

All errors People Sync can detect are associated with unique descriptions to help you identify what the symptoms of the error are. When you receive an email alerting you to an issue with your CSV file, you’ll be directed to visit your log in the /users.log/ to see what error description is that is blocking your CSV file from being processed.

Formatting and input errors

When creating and/or updating your CSV file, any formatting or input errors will cause an unsuccessful processing of your file. Your log will identify specifically what you need to change in order to fix the format or input error. Learn how to properly format your CSV file for People Sync.

Formatting errors may cause a partially successful sync, or a complete unsuccessful sync of your CSV file. Common formatting and input error messages you may see in the log are:

• Invalid File Format
• Missing Header(s)
• Invalid Header(s)
• File not Found
• Bad File Extension
  
  

Unexpected behavior

If a newly uploaded CSV file will cause a large and unexpected change, such as a large number of employees being removed from your Lyft Business account, we will pause processing your file and ask you to confirm if the unexpected changes were intentional.

If the changes were intentional, please contact us to let us know you would like to move forward with processing.

If the changes were not intentional, you will need to take a look at your CSV file to determine what needs to be fixed.

The common error message you'll see in the log associated with this issue is:

• High Cancels

Technical issues

There are two types of technical issues that may affect your upload:

A technical issue with Lyft's internal system
In the event that the error is caused by an issue with Lyft’s internal server, People Sync will automatically attempt to process your file again within 24 hours. No action is required to fix your CSV file. The common error message you'll see in the log for issues caused by Lyft's internal server is:

• Lyft Internal System Error

File unexpectedly encrypted with a PGP key
Lyft's server can detect if your file is encrypted with an unexpected PGP key, as well. The server will not be able to decrypt the file to process and sync it. The common error message you'll see in the log for files unexpectedly encrypted with a PGP key is:

• PGP Key Error