Lyft Business and SAP Concur Integration for people management

Integrate Lyft Business with SAP Concur to easily manage your employees.

The Lyft Business and SAP Concur integration enables organizations to easily adopt Lyft Business and seamlessly manage the onboarding and offboarding of employees to Lyft Business, all through SAP Concur. 

Please note this integration works with SAP Concur’s Expense offerings only. 


What is the Lyft Business and SAP Concur Integration?

The Lyft Business and SAP Concur Expense integration is a secure way for your organization to automate the way you invite employees to join Lyft Business and remove employees who depart from your account. It's a connection between your organization's existing SAP Concur account and Lyft, using an integration that checks for updates to your employee roster in SAP Concur on a daily basis. The integration enables seamless expensing of business rides company-wide, while also giving Travel Managers greater visibility into their employees’ Lyft usage.


Getting set up

How to set up the Lyft Business and SAP Concur Integration

To begin set up, the user who enables the app in Concur’s App Center must be an authorized SAP Concur Administrator. If you are unsure whether you are an SAP Concur Administrator, please refer to the SAP Concur Administrator User Guide. 

At the end of the set up flow, you’ll be able to sync your employee roster from SAP Concur as soon as your Lyft Business account is integrated successfully. We recommend making any changes to your employee roster in SAP Concur prior to beginning the integration.
  1. Log in to your organization’s SAP Concur account and navigate to the SAP Concur App Center (click on the App Center tab in the upper navigation bar). 
  2. Enter Lyft Business in the search bar and click on the application. Please ensure you search for Lyft Business to locate the correct app for the integration (do not select the 'Lyft’ app under Popular Connections as that is for individual expense management.)

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  3. Click Connect from the Lyft Business listing page to begin the integration process. You will then see a pop-up window asking you to accept SAP Concur App Center Terms and Conditions, Shared Information, and Access Authorization. By accepting these terms, you agree to be bound by the Concur App Center terms and conditions, as well as partner licensing terms and conditions. 
  4. Once Terms and Conditions have been accepted, follow the below steps:
    • Click Sign in to Lyft Business if you have an existing Lyft Business account and follow the standard sign in flow using your phone number tied to your Lyft Business account.
    • If you are new to Lyft Business and your organization doesn’t have an account yet, click Create account and follow the instructions to sign up for Lyft Business.

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  5. Once you are logged in to your Lyft Business account and/or have finished signing up for an account, your SAP Concur account will be successfully connected to Lyft Business. Next, click Continue setup to continue through the flow to set up the roster sync integration.

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  6. Now, you’re ready to sync your employee roster in SAP Concur to Lyft Business. Click Sync & Invite to start the sync

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  7. You’ll see a pop-up window stating that all active employees within your SAP Concur account located in the US (where Lyft is available) will be sent an email invitation to create a Business Profile. You have the option to cancel. If you click Start sync, a Success! Syncing started message confirming that the integration was successful and the roster sync is in progress.

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  8. When the sync is complete, a CSV download is available to show how many US employees have a Concur profile. Please note this isn't reflective of the exact number of employees that will be invited — anyone who already has a Lyft Business Profile will not receive an invitation, since they are already set up successfully. The active employees in your SAP Concur account who have not yet created a Lyft Business profile will receive an invitation via email to create a Business Profile under your organization’s Lyft Business account.
  9. You’ll be able to view all of your employees who’ve been invited to Lyft Business under the People tab in your Lyft Business Portal. Please note it may take time for your employees to appear in the People tab as the invitation emails will be sent over the coming hours. You will still be able to see your employees in the People tab who have already created a Lyft Business Profile prior to the integration.
    Tip: If your employee has accepted their invite and created a Lyft Business Profile under your organization, their full name will appear bolded on the People page. If they have not yet created their Business Profile, you will see only their email address.
  10. You can manage the SAP Concur integration in the Lyft Business Portal by clicking Settings in the left sidebar, and clicking Automation. From this page, you can pause or restart the sync at any time.

    If a sync is already in progress, SAP Concur will complete the sync first before pausing. You can also unpause the sync any time. Once you unpause (restart) the sync, the system will catch up and re-sync all employees that are currently in SAP Concur.

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Frequently Asked Questions

How often does the system sync?

As soon as you set up the integration, the system will automatically sync all of your employees to your Lyft Business account. This may take a few hours to complete depending on the size of your organization. After that, the system will sync your employees every 24 hours.

How do I manage employees once I have the integration set up?

All employees need to be managed from within your company’s SAP Concur account. Here are common scenarios that can happen if you manage your employees manually in the Lyft Business Portal:

  • Any employees you add manually in the Lyft Business Portal who are not on your employee roster in SAP Concur will not be managed by the integration. They will still receive a Business Profile invite and any SAP Concur account changes will not affect them.
  • Any employees you add manually in the Lyft Business Portal who are also on the SAP Concur account will be overwritten and become managed by the SAP Concur account.
  • Any employees you remove manually from the Lyft Business Portal but are not removed from your SAP Concur account will be added back automatically when the next daily sync takes place.

Will the Lyft Business and Concur integration automatically give my employees access to Auto Pay or Credits?

No — you will still need to manually give your employees access to your organization’s Auto Pay accounts and/or Credits programs.

Does the Lyft Business and Concur integration automatically set up my employees with auto-expensing of their Lyft ride receipts?

No. At this time, the integration will not auto-expense your employees' Lyft ride receipts. However, your employees will have the opportunity to connect their Business Profile to their Concur account for auto-expensing upon Business Profile set up.


Can I use SFTP People Sync still?

No. You can only use one or the other. If you’d like to set up SFTP People Sync, you must first disable the Lyft Business and SAP Concur integration. Likewise, if you’d like to set up the Lyft Business and SAP Concur integration, you must first disable SFTP People Sync.

How do I pause the Lyft Business and SAP Concur integration?

  1. Click Settings, then Automation and then select the Concur box.

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  2. Click Pause to pause the sync at any time.
    If a sync is already in progress, the Lyft Business and Concur integration will complete the sync first before pausing. You can also unpause the sync any time. Once you unpause the sync, the system will catch up and re-sync all employees that are currently in SAP Concur.

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What data is shared between SAP Concur and Lyft? How long does Lyft store the data?

The following data is shared between SAP Concur and Lyft for every employee on your SAP Concur roster:

  • First and last name of the employees on your SAP Concur roster.
  • Login ID — the ID the employee uses to log in to SAP Concur. This is usually your employees’ work email address.
  • Employee ID — the employee ID of the user in SAP Concur. This is also usually your employees’ work email address.
  • ID — the unique numerical identifier for a user in SAP Concur’s system.

Lyft stores this data for 30 days and then disposes of it. For more information, please see our Privacy Policy and Terms of Service.


What exact emails will employees receive after I set up the integration?

Your employees will receive the standard Business Profile invitation series after they set up the Lyft Business and SAP Concur integration. View a preview of what the Business Profile invitation email and sign up flow looks like, or contact your account manager to request a preview. 

Can I customize the invite emails that my employees will receive?

No. At this time, the invite emails cannot be customized.


How do I disconnect the Lyft Business and SAP Concur Integration?

Disconnecting the Lyft Business and SAP Concur Integration means you would like to stop using the integration to manage the onboarding and offboarding of your employees to Lyft Business entirely. This is different from temporarily pausing the daily sync. If you would like to pause the daily sync and intend to restart it in the near future, please pause the sync through the Lyft Business Portal.

If you disconnect the Lyft Business and SAP Concur integration, You must disconnect the integration via the SAP Concur App Center. To disconnect the Lyft Business and SAP Concur integration:

  1. Log in to your organization’s SAP Concur account and navigate to the SAP Concur App Center (click on the App Center tab in the upper navigation bar). 
  2. Enter ‘Lyft Business’ in the search bar and click on the application. Please ensure you search for ‘Lyft Business’ to locate the correct app for People Sync (do not select the ‘Lyft’ app under Popular Connections as that is for individual expense management.)
  3. Click 'Disconnect' and this will disconnect the Lyft Business and SAP Concur integration

 


Troubleshooting

Help! I’m unable to login to SAP Concur.

Please contact SAP Concur customer support directly via the following link: https://www.concur.com/en-us/support

Help! I’m having trouble using my SAP Concur account.

Please contact SAP Concur customer support directly via the following link: https://www.concur.com/en-us/support


I received a “This domain already has an account” error message when I tried to sign up for an account. What do I do?

This happens when someone within your organization has already set up and claimed a Lyft Business account. Please reach out to whoever manages your Lyft Business account and they should be able to grant you admin access. If you don’t know who to contact, please reach out to Lyft Business Support for assistance.

I received a “We were unable to connect to Concur’s servers” error message. What happened?

This can happen in rare occasions when SAP Concur’s servers are unresponsive. Please wait a few minutes and then try to run the sync again.

 

 

 

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