We're here to help resolve any issues you may be experiencing.
There are 3 contact forms available for customers to submit inquiries through:
Each form helps route submitted inquiries to the correct support team. Below is a list of common issues and instructions on how to reach out for support through our various contact forms for each issue.
Lost & found
Report lost items as soon as possible through the general support contact form.
- In the dropdown field for What can we help you with?*, select I'm using Concierge to request Lyft rides > Find lost item
- In the Description* field, be sure to include:
- Date and time of the ride
- Rider first and last name
- Rider phone number and email
- Driver name
- Receipt number (found at the bottom of the rider’s emailed receipt)
- Riders and customers may also call the driver directly within one hour of a ride’s completion. The driver’s phone number will no longer work after an hour.
- Please note that a $15 fee may be applied for returned items to compensate the driver for their time.
Log in issues
Lyft Business customers experiencing a log-in issue may report it to via the general support contact form.
- In the dropdown field for What can we help you with?*, select I'm using Concierge to request Lyft rides > Unable to log in
- In the Description* field, please include any error messages you encountered, or upload a screenshot of the error message in the Attachments field
We've set up a separate contact form that routes issues directly to our Billing team. Submit any billing-related issues through the Lyft Business Billing contact form.
- Be sure to include your invoice number and/or a copy of your invoice in the Description* field
Ride cost disputes
Lyft Business customers who would like to dispute a ride’s cost or cancellation fee may request a review via the Concierge support contact form.
- To help make investigation quicker, please provide the following information:
- Ride Receipt #
- Passenger name
- Passenger phone number (if used to request ride)
- Driver name
- Your email address
- Your phone number
- Date of ride