1. Lyft Business
  2. Admin
  3. Account Management

About the Lyft Business Portal’s ‘People’ tab

Learn more about the ‘People’ tab, your central hub for managing all administrators and riders in your Lyft Business Portal. This page provides a comprehensive overview of everyone who has access to your organization's transportation programs.

In this article, we'll cover:

What is the Lyft Business Portal’s ‘People’ tab?

The Global People Page allows you to oversee your organization's user roster across all transportation programs. From this centralized location, you can add new administrators, manage admin permissions, view rider status, and maintain accurate access controls for your transportation programs.

Key features include:

  • User overview: View all administrators and riders associated with your organization in organized tabs
  • Search and find: Quickly locate specific users by searching across names, emails, and contact information
  • Admin management: Add new administrators, assign permissions, and manage access to various programs
  • Status tracking: Monitor invitation status, program membership, and user permissions at a glance
  • Bulk operations: Efficiently manage multiple users through bulk invite and export functions
  • Permission control: Ensure only authorized users have appropriate access to your transportation programs

The Global People Page serves as your primary tool for maintaining an accurate and secure user roster, helping you ensure that the right people have the right level of access to your organization's transportation benefits.

Understanding admin permission levels

When adding administrators, you can assign different permission levels based on their role. These include: 
Full Access
Complete control over your Lyft Business account - can create/delete programs, send rides, and manage all users.
Create and Manage New Programs
Can create new programs and manage only the programs they create (cannot modify existing programs).
Manage Existing Programs
Can modify existing programs but cannot create new ones unless specifically invited.
Send Concierge Rides
Can request and schedule rides for others in specific Concierge programs.
Share Lyft Pass
Can distribute created Lyft Passes to riders.

Adding individual administrators

  1. Log in to your Lyft Business Portal
  2. Go to 'People'
  3. Click '+ Add admin' in the top-right corner
  4. Fill in the required information:
    • Admin's work email
    • Select appropriate permissions
    • Choose which programs they can access
  5. Click 'Send invite'

Pro tip: Use the search bar to quickly find specific programs, or use "Select all" for programs returned by your search.

Duplicating existing administrators permissions

Save time by copying permissions from an existing admin:

  1. Go to 'People'
  2. Click the ⋮ (three dots) next to the admin whose permissions you want to copy
  3. Select 'Duplicate permissions for new invites'
  4. Add new admin email addresses (manually or via CSV)
  5. Click 'Send invite'

Bulk add administrators

For adding multiple admins at once:

  1. Go to 'People'
  2. Click '+ Add admin' → 'Add via CSV'
  3. Upload your CSV file with admin details
  4. Select permissions for all new admins
  5. Click 'Send invite'

You'll receive an email confirmation once all invites are processed.

Managing existing administrators

Edit admin permissions

  1. Go to 'People'
  2. Click the ⋮ next to the admin's name
  3. Select 'Edit details and permissions'
  4. Make your changes and click 'Save'

Transfer admin permissions

When someone leaves or changes roles:

  1. Use the 'Duplicate permissions' feature to copy their access to a new admin
  2. Choose whether to keep or remove the original admin's access
  3. Both admins will receive an email detailing what programs they gained or lost access to

Removing administrators

Individual removal

  1. Go to 'People'
  2. Click ⋮ next to the admin you want to remove
  3. Select 'Remove admin'

Bulk removal

  1. Go to 'People'
  2. Click 'Remove via CSV' in the top-right corner
  3. Upload a CSV file with the email addresses to remove
  4. Click 'Remove admins'

Important: Removed admins lose all access immediately, but their historical ride data remains in your system.

Search and filter

Use the search bar to quickly find administrators by:

  • First name
  • Last name
  • Email address
  • Phone number (where applicable)

Search is not case-sensitive and provides suggestions as you type.

Managing your own profile

Update your personal information:

  1. Click your name in the bottom-left corner of the portal
  2. Select 'Profile'
  3. Make changes to your first/last name
  4. Click 'Update'

Important notes

Email invitations

  • Admins invited to multiple programs simultaneously receive one consolidated email
  • Invitations sent at different times result in separate emails
  • All invitations include clear next steps for the new admin

SFTP/Concur integration

If your organization uses SFTP or Concur integration, you'll see warnings when manually adding or removing admins, as this may conflict with your automated roster system.

Business profile admin riders

Currently, Business Profile admins cannot also be riders in programs they manage. If you encounter this issue, log out of the Lyft Business Portal before accepting a rider invitation.

FAQs

Can I see what programs an administrator has access to?

Yes, when viewing or editing an admin's permissions, you'll see all programs they can access and their permission level for each.

What happens if I remove an administrator by mistake?

You'll need to re-invite them and set up their permissions again. Their previous ride data will still be available in your system

Can I give different permission levels for different programs?

Yes, you can customize an admin's permissions for each program they have access to.

How do I know if my bulk upload was successful?

You'll receive an email with the results, including any accounts that failed to create and the reasons whyFor a full breakdown of the permissions, see the chart below