Add, grant permissions, and remove your people in the Lyft Business Portal

Add people and grant their permissions to Lyft Business products, or remove people from your Lyft Business account, all from one central tab in the Lyft Business Portal.

The People tab in the Lyft Business Portal allows you to invite your people to your Lyft Business account and grant them permissions to the Lyft Business products that your organization uses. You can also remove people from your Lyft Business account from the People tab.


Adding people to your Lyft Business account

How many people can I add to my Lyft Business account?

The skies the limit! Invite as many people as you need to your organization’s Lyft Business account. We don’t limit the number of people who can be added to an account or be granted access to a particular product.

What products will I be able to give my people access to?

In the add people flow, you can select the following products to grant your people access to:

Invite them to one, two, or all three products. If any of these products are not yet enabled for your Lyft Business account, you will have to first enable them before you can invite people to use them.

You’ll also choose which role they should be given—Member, Agent, or Admin.

Member applies to Auto Pay and Lyft Pass programs. 

  • A member of an Auto Pay program will be able to charge rides taken using their business profile directly to the company card. 
  • A member of a Lyft Pass program will receive a monthly allotment of ride credit on the first day of each month

Agent applies to Concierge.

  • An agent will be able to request and pre-schedule rides on behalf of others for a specific Concierge branch

Admin applies to Auto Pay, Lyft Pass, and Concierge.

  • An admin receives the same benefits as members and has additional capabilities. Admins can also log in to the Lyft Business Portal and add and remove people to the specific branch or program, grant admin permissions to other agents or members, download reports, and view ride data for the specific branch or program they are an admin for

How to add your people and grant permissions

When adding people to your Lyft Business account, they will all receive the same permissions to each Lyft Business product you choose during the add people flow. If you have employees who need access to different products, please add them in separate groups according to the permissions they need.

To add your people:

  1. Log in to the Lyft Business Portal
  2. Click People on the left side navigation bar
  3. Click + People in the top right corner of the screen

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Now, follow the instructions below for each page of the add people flow.

Choose a product

For Business Profiles and Auto Pay

  1. Click the box next to Business Profiles. The field will expand
  2. Under Who’s paying for these rides?, select either Rider pays or Organization pays directly with Auto Pay

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  3. If you choose Organization pays directly with Auto Pay, select the Auto Pay program you want to give them access to. If there are multiple programs you’d like to add them to, click +Include another program

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  4. Select their role in the program—Member or Program admin

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For Concierge

  1. Click the box next to Concierge. The field will expand
  2. Select the Concierge branch you want to give them access to. If there are multiple branches you’d like to add them to, click +Include another branch

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  3. Select their role in the branch—Agent or Branch admin

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For Lyft Pass

  1. Click on the box next to Lyft Pass. The field will expand
  2. Select the Lyft Pass program you want to give them access to. If there are multiple programs you’d like to add them to, click +Include another program
  3. Select their role in the program—Member or Program admin

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Add an admin

  1. If you’d like to add someone as another organization admin on your Lyft Business account, click Show admin permissions
  2. Click the box next to Admin
Please note if you grant admin permissions here, everyone you are adding will receive the organization admin permission. If you only want to grant admin permissions to one or a few people, add them individually here or configure their admin permissions after you finish going through the add people flow.


Choose people

Once you've chosen the products and roles for your people, click Continue. On the Add people page, enter the work email addresses of who you’ll be inviting. You have 2 options to enter the work email addresses: 

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  1. Paste a list of emails, separated by commas in the Emails field

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  2. Import the emails by uploading a CSV file. The CSV file should contain the email addresses in a single column without any headers

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  3. Click Continue

Confirm

Before any of your people will be invited, you’ll have the opportunity to review the products and roles they’ll be given, as well as who is going to be invited.

  1. Under the Product access section, ensure all the correct products have been selected and the proper roles have been assigned for each product. If you need to make any edits, click Edit and you’ll be taken back to the Choose a product page
  2. Under the People being invited section, ensure the list of work emails is correct and/or the correct CSV file has been uploaded. If you need to make any edits, click Edit and you’ll be taken back to the Choose people page
  3. You also have the option to see a preview of the invitation that will be sent to your people by clicking Send me a preview

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  4. Once you’ve confirmed all products, roles, and people being invited are correct, click Send invitations

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Remove people from your Lyft Business account

If you are a Lyft Business account administrator, you can remove people from your organization by following these steps:

  1. Log in the Lyft Business Portal (or at lyft.com/business/login)
  2. Click on the People tab
  3. Select the individual(s) you want to remove
  4. Click Remove People

It’s important to note that by removing someone, they will no longer be associated with your account, and will lose all permissions. Their previous ride data will remain in the system.

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