Lyft Essential Deliveries FAQ for drivers

About Essential Deliveries

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What is the Essential Deliveries program?

Starting on April 15, we’re piloting a new initiative called Essential Deliveries as a new way for you to earn during the COVID-19 pandemic. Lyft is actively working with government agencies, local non-profits, healthcare organizations, and other companies that need delivery services so that drivers can deliver essential items like groceries, medical supplies, home necessities, auto-parts, and more to community members and essential businesses. 

The biggest difference between a delivery ride and a passenger ride is that your “passenger” is a package, not a person. You’ll need to get out of your car to pick up and drop off the package.

When will Essential Deliveries be available in my market? 

We will be piloting this program with a rollout to select regions. You can find more information here. We are actively working to partner with more organizations so we can expand this program to more drivers around the country. When Essential Deliveries is available for you, you’ll receive an email or in-app message with an offer to sign up.

Am I guaranteed delivery rides by signing up?

Delivery rides are dependent on demand and availability in your area, so you may not receive a delivery ride request even if you sign up.

Can I sign up to only receive delivery rides?

Not at this time. Delivery rides will be added to your queue when available in addition to normal passenger rides.

How do I know if a ride is a delivery?

To determine if you’ve received a delivery ride, look for Delivery above the Accept ride button.

How do I find the package for the delivery?

Once you’ve arrived at the pickup location, check your in-app messages for a contact phone number and instructions from the organization on how and where to locate the package.

Will I be paid extra for delivery rides? 

You will be paid on your current Lyft Standard rate card. Delivery rides may be eligible for bonuses for a limited time.

Will I receive a tip on these rides?  

Organizations are currently unable to provide a tip. However, a flat rate bonus will be included on every delivery ride you complete for a limited time.

What types of essential items might I be delivering?

Delivery packages can include anything from meals or groceries to medical supplies, essential auto parts, or home necessities. All packages should be less than 50lbs.

What is the insurance coverage for delivery rides?

Please visit this Insurance article for more information about insurance coverage for Essential Deliveries

Are there any local guidelines in my area regarding deliveries that I need to follow?

As local guidelines become available and required, we will update this section with links to resources for drivers about those guidelines.

Current required local guidelines for package deliveries:

Before you receive a delivery ride request

I’ve signed up for the delivery program, what happens next?

You should automatically receive an SMS message after you complete the sign up for Essential Deliveries. If you didn’t receive the SMS message, you may have previously opted out of SMS messages from Lyft. Please text “START” to 61416 (message and data rates may apply) to resubscribe to SMS and begin receiving support for delivery rides. Please also make sure your Driver app is up-to-date.

Why haven’t I received a delivery ride yet? 

Ride requests for Essential Deliveries depend on delivery availability and requests in your area, so you may not receive them immediately and they are not guaranteed. You may start receiving delivery rides once they are available in your area.

During a delivery ride request

Who do I contact for support during a delivery ride?

If you need support regarding a specific delivery during that delivery ride, please call the phone number that the organization provided via the Driver app just like you would call a passenger. 

If you have general questions about Essential Deliveries, please reach out to a Lyft support agent by texting 61416. If you did not receive a text upon signing up for the program, please text START to 61416 to begin receiving text messages from Lyft support and reply to that text message with your question.

What do I do if I can’t find the package at pickup? 

First, check your in-app messages for any instructions for pickup, a description of the package, or for an additional contact phone number from the organization. If you did not receive any additional instructions about locating the package, call the phone number provided by the organization for help. If you are confident you are at the correct pickup location, tap “I’m Parked” and wait for 5 minutes.

What do I do if the destination is wrong or a person refuses the delivery?

Please call the phone number provided by the organization that requested the delivery to let them know that the drop-off location was incorrect and/or someone refused the delivery and to ask for further instructions. If you’re unable to get in touch with the organization and cannot complete the delivery, please return the package to the original pickup location.

What do I do if the package gets damaged? 

We understand things happen. Please contact the phone number provided by the organization and inform them of any situation regarding damaged packages. They will provide you with further instructions on what to do with the package.

How do I make sure I’m not delivering anything illegal? 

We are only working with organizations to deliver small parcels that do not include anything illegal, including firearms, drugs, etc. If you ever do feel unsafe or uncomfortable delivering a package, you can cancel the ride.

What if I don’t want to deliver a package?

If you’re uncomfortable accepting or delivering a package, you can cancel the ride and return the package to the original pickup location. Please DO NOT take the package with you. If you’d like to opt out of the delivery program overall, please text “opt out” to 61416.

How can I opt out of the delivery program? 

If you’ve opted in for the Essential Deliveries program and are no longer interested in participating, please text “opt-out” to 61416. This program is not mandatory and if you’re uncomfortable delivering packages, you can opt-out at any time.

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