1. Lyft Business
  2. Admin
  3. Manage account access

Troubleshooting issues logging in to the Lyft Business Portal

Learn how to resolve common issues and error messages you may receive when logging into the Lyft Business Portal in this article.

In this article, we'll cover these troubleshooting error messages:  

I didn't receive the email with secure login link 

There are three reasons you may not have received the email with the secure login link:

Your email address has been unsubscribed from Lyft

If you previously unsubscribed from emails from Lyft, you'll need to contact us to resubscribe. On the Lyft Business contact form:

  1. Enter your email address
  2. Under 'What can we help you with?*,' select 'I'm the organization admin of a Lyft Business account'
  3. Choose 'Account settings and billing'
  4. Choose 'Unable to log in to account'
  5. Under 'Description*,' ask to check your subscription status in your message

Once we receive your request, our support team can resubscribe you to receive Lyft emails.

 

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The email was delivered to your spam folder

Please double check your spam folder to see if the email was accidentally marked as spam. If it was marked as spam, we recommend adding our domains—lyft.com and/or lyftmail.com—as contacts in your email inbox.

Your organization's firewall may be blocking emails from Lyft's domain

If you're finding that emails from Lyft are not being received and not found your spam folder, your organization's firewall may be blocking emails from our domains. You can ask your IT department to check upstream in the system and ask them to "whitelist" the following email domains and IP addresses:

  • lyft.com
    • 166.78.68.111
  • lyftmail.com
    • 159.135.225.10
      159.135.225.11
      159.135.225.12
      159.135.225.13
      192.237.159.136
      192.237.159.139
      192.237.159.147
      192.237.159.182
  • identity.lyftmail.com
    • 161.38.200.176
      198.61.254.40

I received an unauthorized error message

If you received the error message, "Unauthorized. Sorry, you are not an administrator for any Lyft Organizations," this means that the work email address you entered to log in has not been granted admin permissions. It’s possible that:

You may have mistyped your email or attempted to log in using the wrong email address

Double check the spelling of the email address you entered. Also, make sure you are logging in with your work email address. Only work email addresses can have admin permissions granted to them.

 

You have not been granted admin permissions to a Lyft Business account

Your work email address might not have the proper admin permissions to log in to the portal. In that case, you can ask another admin on your Lyft Business account to grant you admin permissions.

 

You can request admin access by going through the sign up flow for a Lyft Business account here: 

  1. Enter your first and last name, work phone number, and work email address
  2. Select 'Create account'
  3. Our system will recognize that you are attempting to sign up for an account that already exists with an admin
  4. When you get through the sign up flow, you'll see a screen with the headline, 'Take rides for work?' At the bottom of this screen, you should see 'Looking to become an admin? Request access.'
  5. Select 'Request access.' This will send an email to all current admins on your Lyft Business account. They will be able to grant you admin permissions on their end

Common error messages with phone number-based login

If you're experiencing any of the error messages listed below, click on the error message to jump to the troubleshooting steps for that specific message.

Please note that phone-based login is only available for Lyft Business accounts that were created prior to October 20, 2020. If you created your account after October 20, 2020, you will only be able to log in via your work email address.


This email address isn’t associated with your phone number  

The email address you entered when logging in does not match the email address associated with the phone number. It’s possible that you may have mistyped your email address.

Double check the email address you use for your personal Lyft account in the Lyft app.

  • Open the Lyft app on your mobile phone
  • Tap the menu icon in the top left corner
  • Tap 'Settings'
  • You’ll see the email address on file for your account under your name 
  • Use this email address to log in to the Lyft Business Portal

Sorry, we were unable to contact the phone number you provided. Please make sure it’s correct and try again.

This error message means that the phone number you’re logging in with is not in our system. The phone number tied to your personal Lyft account must be the phone number used for logging into the portal—this is for verification and security purposes. It’s possible that:

If you already have a business profile and personal Lyft account, move on to Your phone number may have been mistyped or the wrong phone number was used.


You do not have a business profile and/or you don’t have a personal Lyft account yet

When you create a business profile, a personal Lyft account will also be created for you. You need both to be able to log in to the Lyft Business Portal. 

  1. Follow the steps here to create your business profile
  2. Once your business profile has been created, our system will recognize your work email address and automatically grant you admin permissions
  3. Navigate to www.lyftbusiness.com and select 'Login' in the top right corner 
  4. Enter the phone number that is associated with your new Lyft account
  5. You’ll be asked to verify your phone number by entering the six-digit code sent to you via SMS text
  6. You'll see the message 'Is that you, ____?' Confirm your account by selecting 'Yes, it’s me'
  7. Enter the primary email address associated with your personal Lyft account—this will be the email you used to sign up for your personal Lyft account. Then, select 'Next'
    • Depending on the number of organizations and products you manage, you may be prompted to answer additional questions to ensure that you are logged into the correct page 
  8. You’ll automatically be redirected to your organization’s Lyft Business Portal

Your phone number may have been mistyped or the wrong phone number was used

Confirm that you entered the correct phone number on the login screen—this should be the phone tied to your personal Lyft account. Oftentimes, administrators may enter in a work phone number that our system doesn’t have a record of. 

  1. Once you have the correct phone number for your personal Lyft account, try logging in again
  2. Navigate to www.lyftbusiness.com and select 'Login' in the top right corner 
  3. Enter the phone number associated with your personal Lyft account
  4. You’ll be asked to verify your phone number by entering the six-digit code sent to you via SMS text
  5. You'll see the message 'Is that you, ____?' Confirm your account by clicking 'Yes, it’s me'
  6. Enter the primary email address associated with your personal Lyft account—this will be the email you used to sign up for your personal Lyft account. Then, select 'Next'
    • Depending on the number of organizations and products you manage, you may be prompted to answer additional questions to ensure that you are logged into the correct page 
  7. You’ll automatically be redirected to your organization’s Lyft Business Portal

Contact support for further assistance

If you’re still receiving unauthorized error messages, please submit a ticket through the Lyft Business contact form for assistance with troubleshooting.

  • Enter your work email address that has or should have administrator access to your organization’s account in the Email address field. We will only be able to honor administration access requests that come from admin email address 
  • In the 'What can we help you with?' field, select 'I'm the organization admin of a Lyft Business account' > 'Account settings and billing' > 'Unable to log in to account'
  • In the 'Description' box, please include the error message you encountered when attempting to log in to the portal

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