Learn how to resolve common issues and error messages you may receive when logging into the Lyft Business Portal in this article.

In this article, we'll cover these troubleshooting error messages:  

• • Email address not recognized
    • You are a new user or need to be added back to the organization
    • Your organization is not registered
  • I didn't receive the email with secure link to log in
    • Your email address has been unsubscribed to emails from Lyft
    • The email was delivered to your spam folder
    • Your organization's firewall may be blocking emails from Lyft's domain

 

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Email address not recognized

If you received the error message, ‘Email address not recognized’ you will need to select ‘Send login instructions.’ You will receive an additional email based on the below two scenarios:

• You are a new user or need to be added back to the organization
• Your organization is not registered
  

You are a new user or need to be added back to the organization

In order to be added to the organization, your organization administrators will need to approve your access or add you within the Lyft Business Portal. Once you locate the email sent to you after attempting to login, select ‘Request access’ and an email will be sent to your organization administrators for approval. 

Your organization is not registered

If your organization is not yet registered, you’ll need to create a Lyft Business account. In the email sent to you after attempting to login, select ‘Create an account’ and you’ll be redirected to our signup workflow.

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I didn't receive the email with secure login link 

There are three reasons you may not have received the email with the secure login link:

• Your email address has been unsubscribed to emails from Lyft
• The email was delivered to your spam folder
• Your organization's firewall may be blocking emails from Lyft's domain

Your email address has been unsubscribed from Lyft

If you previously unsubscribed from emails from Lyft, you'll receive an error message stating ‘You’re not receiving Lyft emails.’ You’ll need to select ‘Reset email now’ and check your work email to login again as usual.

The email was delivered to your spam folder

Please double check your spam folder to see if the email was accidentally marked as spam. If it was marked as spam, we recommend adding our domains—lyft.com and/or lyftmail.com—as contacts in your email inbox.

Your organization's firewall may be blocking emails from Lyft's domain

If you're finding that emails from Lyft are not being received and you have not found them in your spam folder, your organization's firewall may be blocking emails from our domains. You can ask your IT department to check upstream in the system and ask them to "whitelist" the following email domains and IP addresses:

• lyft.com
  —- 161.38.201.146
  -- 161.38.201.147
• lyftmail.com
  -- 161.38.201.148
  -- 161.38.201.149
  -- 161.38.201.150
  -- 161.38.201.151
• identity.lyftmail.com
  — 161.38.200.176
  — 161.38.201.152
• business.lyftmail.com
  161.38.200.101
  161.38.200.100 

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Contact support for further assistance

If you’re still receiving unauthorized error messages, please submit a ticket through the Lyft Business contact form for assistance with troubleshooting.

• Enter your work email address that has or should have administrator access to your organization’s account in the Email address field. We will only be able to honor administration access requests that come from admin email address 
• In the 'What can we help you with?' field, select 'I'm the organization admin of a Lyft Business account' > 'Account settings and billing' > 'Unable to log in to account'
• In the 'Description' box, please include the error message you encountered when attempting to log in to the portal