If you see an unexpected charge on your credit card statement that is used as the payment method for your Lyft Business account, we can help you investigate where the charge came from.
In this article, we'll cover:
How do I troubleshoot?
Try locating the unexpected charge in your organization’s Lyft Business Portal
From the Lyft Business Portal, you may be able to locate the charge in the Rides tabs.
- Log in to the Lyft Business Portal
- Select 'Rides' under Business Profiles and/or Concierge
- Confirm the date of the unexpected charge on your credit card statement and scroll down the list of rides to riders with the matching date of the charge
- Look for a matching dollar amount of a ride
- If you have multiple direct billing accounts and/or Concierge programs, you can use the drop-down in the top right corner to also go through the rides for each to find the matching charge
- If you’re able to find a matching charge on a ride, you will be able to determine who took the ride for any further investigation you may need on your end
Confirm no employees are using the payment method for their personal Lyft account
If you were not able to locate a ride with a matching charge from the Rides tab in the Lyft Business Portal, please double check that the credit card in question is not in use by other employees at your company in their personal Lyft account.
Employees may have the corporate credit card as a payment method on their personal account if the credit card was circulated for Lyft rides in the past. We often find this is the cause of an unexpected charge.
Reach out to support for further investigation
If the source of the unexpected charge cannot be found, please contact us for further investigation by submitting a ticket through the Lyft Business contact form.