Lyft Pass gives you more control over your programs than ever before. Clicking on any published program from the Lyft Pass overview page in the portal will allow you to:
- View an overview of your program’s details
- View sharing activity and revoke any shared passes
- Copy your Lyft Pass program
- Edit program details where allowed
- Pausing a Lyft Pass program
- Delete your program permanently
View your Lyft Pass program details
Spend and active riders
At the top of every Lyft Pass program page, you’ll have visibility into the usage and spend of your programs. You’ll see:
- Last month spend (if program is monthly recurring)—the total spend of the program for the previous month
- This month spend—the total spend of the program month-to-date
- Active riders—the number of people who have taken a Lyft ride covered by Lyft Pass within the calendar month
- People in program (if program is monthly recurring)—the total number of people who have been added to the program
These sections will update on an ongoing basis as riders take Lyft Pass rides.
Overview of your program’s details
The Overview tab shows you a summary of all program details that are currently published.
Add or remove program admins
From Overview, you can also remove any program admins or add new ones. While organization admins can make changes to all Lyft Pass programs, program admins will only be able to make edits, invite people, and/or delete the specific program they've been granted admin access to.
To add a new program admin:
- Scroll down to the last section on the Overview tab called Program admins
- Select +Add program admins
- Add the new admins’ email addresses in the Emails box
- Select Send invite
To remove a current program admin:
- Select the box next to the name of the admin(s) you’d like to remove
- Select Remove people
View Sharing activity and revoke any shared passes
Sharing activity
Selecting Sharing next to overview will allow you to see a summary of who Lyft Pass was shared with and the status of the pass or passes. Details provided on the Sharing tab will differ depending on how Lyft Pass was shared for each program.
The table below breaks down the details you’ll see, as well as the possible statuses of the shared pass or passes, based on sharing method:
Sharing method |
Editing limitations |
Phone number |
Phone number
Status
Name
|
Work or organization email address |
Name
Status
|
Unique shareable code |
Code
Status
|
General shareable code |
No sharing activity or statuses. General shareable codes won't have sharing activity or statuses because the code is given out manually. |
Revoking a shared Lyft Pass
You can revoke a Lyft Pass that has been shared by phone number, work or organization email address, or a unique code. General codes cannot be revoked.
To revoke a Lyft Pass:
- Select the box next to the email address(s), phone number(s), or unique code(s) that you’d like to revoke
- Select Revoke benefits for Lyft Pass shared via phone number or unique code, or Remove people for Lyft Pass shared via email address
- A warning message letting you know that revoking a pass cannot be undone will pop up—select Revoke when you are ready to permanently revoke Lyft Pass from the rider(s)
Riders will receive a push notification letting them know that their ride credit has been revoked.
Copy your Lyft Pass program
Need to create another program with the exact same settings? Easily copy any program you've created so you don't have to manually select each setting again. Only the settings of the program will be copied—you'll need to distribute or invite people to the cloned program and people in the original program won't receive double benefits from the cloned program.
To copy a Lyft Pass program:
- Select Lyft Pass from the left navigation bar in the Lyft Business Portal and select Programs
- Select the program that you’ll be duplicating
- Select the 3-dot icon in the upper right corner next to Share passes or Add people
- Select Copy
Editing existing programs
Ride passes that were shared via phone number or work or organization email address have more flexibility in what can be updated compared to ride passes shared via unique and general codes. If you need to make a change that is not editable, you’ll need to create a new program and make the change.
The table below outlines what can be edited based on sharing method used:
Sharing method |
Editing limitations |
Phone number and work or organization email address |
You can update the following details for a one-time ride pass:
For a monthly recurring ride pass, you can update the all of the above details, as well as:
|
Shareable codes and links |
You can update the following details for a one-time ride pass:
|
When you’re ready to make edits to your program, click the 3-dot icon in the upper right corner next to Share passes or Add people and click Edit. Editable details will have a pencil icon indicating these details can be changed. You’ll see a lock icon if the details are not editable.
Pausing a Lyft Pass program
Any Lyft Pass program can be paused. This action is temporary, and you can re-activate your program if needed. Riders will no longer be able to use the Lyft Pass, but ride data will remain available for download.
To pause your Lyft Pass program, click the 3-dot icon in the upper right corner next to Share passes or Add people and click Pause. A warning message letting you know that riders will lose access to their Pass will pop up — select Pause when you are ready to pause your Lyft Pass program.
To re-activate a program, click the 3-dot icon in the upper right corner next to Share passes or Add people and click Activate. A warning message letting you know enrolled riders will be eligible to use their Lyft Pass will pop up — select Activate when you are ready to re-activate your Lyft Pass program.
Deleting a Lyft Pass program
Any Lyft Pass program can be deleted. Please be aware that this action is permanent and can’t be undone. Riders will no longer be able to use the Lyft Pass, but ride data will remain available for download.
To delete your Lyft Pass program, click the 3-dot icon in the upper right corner next to Share passes or Add people and click Delete. A warning message letting you know that deleting a program cannot be undone will pop up—select Delete when you are ready to permanently delete your Lyft Pass program.