Managing your Lyft Pass programs – Lyft Business

Lyft Pass gives you more control over your programs than ever before. Learn more about managing your Lyft Pass programs in this article.

In this article, we'll cover:

How to view your Lyft Pass program details
How to view sharing activity and revoke any shared passes
How to copy your Lyft Pass program
How to edit existing programs
How to pause a Lyft Pass program
How to delete a Lyft Pass program

How to view your Lyft Pass program details

Spend and active riders

At the top of every Lyft Pass program page, you’ll have visibility into the usage and spend of your programs. You’ll see:

Last month spend (if program is monthly recurring)—the total spend of the program for the previous month
This month spend—the total spend of the program month-to-date
Active riders—the number of people who have taken a Lyft ride covered by Lyft Pass within the calendar month
People in program (if program is monthly recurring)—the total number of people who have been added to the program

These sections will update on an ongoing basis as riders take Lyft Pass rides.

Overview of your program’s details

The Overview tab shows you a summary of all program details that are currently published.

Add or remove program admins

From Overview, you can also remove any program admins or add new ones. While organization admins can make changes to all Lyft Pass programs, program admins will only be able to make edits, invite people, and/or delete the specific program they've been granted admin access to.

To add a new program admin:

Scroll down over to the last section on the Overview tab called 'Administrators'
Select the three vertical dots beside 'Share passes'
Select 'Add administrators'
Enter the email addresses of who you wish to make an admin or bulk invite
Select which permissions you would like the admin to have
1. You can select to manage programs, distribute passes, or both

To remove a current program admin:

Select the box next to the name of the admin(s) you’d like to remove
Select 'Remove'

How to view Lyft Pass activity and revoke any shared passes

Lyft Pass activity

Select 'Riders' next to overview will allow you to see a summary of who Lyft Pass was shared with and the status of the pass or passes. Details provided on the Riders tab will differ depending on how Lyft Pass was shared for each program.

The table below breaks down the details you’ll see, as well as the possible statuses of the shared pass or passes, based on sharing method:

Sharing method	Editing limitations
Phone number	Phone number Every phone number that this Lyft pass has been shared with Status Invited:an invite was sent to the phone number successfully, but it has not yet been redeemed Redeemed: the rider redeemed Lyft Pass successfully Expired: the invitation has expired and the rider didn't redeem it successfully Name The name of each individual with whom this Lyft was shared with. Names are tied to each phone number that has been invited
Work or organization email address	Name The name of each individual with whom this Lyft Pass was shared with. Names are tied to each work or organization email address that has been invited Email Each work or organization email address that this Lyft Pass was shared with Status Invited: an invite was sent to the work or organization email address successfully, but the rider has not yet accepted the invite Joined: the rider accepted the invite from their work or organization email address successfully
Unique shareable code	Code Each unique alphanumeric code will be listed in the Code column Status Created: the unique code has been created, but no one has redeemed it yet Redeemed: someone has added the code to their account and successfully redeemed it
General shareable code	No sharing activity or statuses. General shareable codes won't have sharing activity or statuses because the code is given out manually.

Revoking a shared Lyft Pass

You can revoke a Lyft Pass that has been shared by phone number, work or organization email address, or a unique code. General codes cannot be revoked.

To revoke a Lyft Pass:

Select the box next to the email address(s), phone number(s), or unique code(s) that you’d like to revoke
Select 'Revoke benefits' for Lyft Pass shared via phone number or unique code, or 'Remove people' for Lyft Pass shared via email address
A warning message letting you know that revoking a pass cannot be undone will pop up—select 'Revoke' when you are ready to permanently revoke Lyft Pass from the rider(s)

Riders will receive a push notification letting them know that their ride credit has been revoked.

How to copy your Lyft Pass program

Need to create another program with the exact same settings? Easily copy any program you've created so you don't have to manually select each setting again. Only the settings of the program will be copied—you'll need to distribute or invite people to the cloned program and people in the original program won't receive double benefits from the cloned program.

To copy a Lyft Pass program:

Select Lyft Pass from the left navigation bar in the Lyft Business Portal and select 'Programs'
Select the program that you’ll be duplicating
Select the 'three-dot icon' in the upper right corner next to 'Share passes'
Select 'Copy'

How to edit existing programs

Ride passes that were shared via phone number or work or organization email address have more flexibility in what can be updated compared to ride passes shared via unique and general codes. If you need to make a change that is not editable, you’ll need to create a new program and make the change.

The table below outlines what can be edited based on sharing method used:

Sharing method

Editing limitations

Phone number and work or organization email address

You can update the following details for a one-time ride pass:

Program name
Program description
Duration
Relative expiry
Benefit
Tip limit
Time windows
Location restrictions
Ride type
Reporting
Rider communications

You can update the following details for a monthly recurring ride pass:

Program name
Program description
Benefit
Tip limit
Time windows
Location restrictions
Ride type
Reporting
Rider communications

Shareable codes and links

You can update the following details for a one-time ride pass:

Program name
Program description
Duration
Relative expiry
Benefit
Tip limit
Code claim limit (general code only)
Reporting
Rider communications

You can update the following details for a monthly recurring ride pass:

Program name
Program description
Benefit
Tip limit
Code claim limit (general code only)
Time windows
Location restrictions
Ride type
Reporting
Rider communications

When you’re ready to make edits to your program, click the 'three-dot icon' in the upper right corner next to 'Share passes' or 'Add people' and click 'Edit.' Editable details will have a 'pencil icon' indicating these details can be changed. You’ll see a lock icon if the details are not editable.

How to pause a Lyft Pass program

Any Lyft Pass program can be paused. This action is temporary, and you can re-activate your program if needed. Riders will no longer be able to use the Lyft Pass, but ride data will remain available for download.

To pause your Lyft Pass program, click the 'three-dot icon' in the upper right corner next to 'Share passes' or Add people and click 'Pause.' A warning message letting you know that riders will lose access to their Pass will pop up — select 'Pause' when you are ready to pause your Lyft Pass program.

To re-activate a program, click the 'three-dot icon' in the upper right corner next to 'Share passes' or 'Add people' and click 'Activate.' A warning message letting you know enrolled riders will be eligible to use their Lyft Pass will pop up — select 'Activate' when you are ready to re-activate your Lyft Pass program.

How to delete a Lyft Pass program

Any Lyft Pass program can be deleted. Please be aware that this action is permanent and can’t be undone. Riders will no longer be able to use the Lyft Pass, but ride data will remain available for download.

To delete your Lyft Pass program, click the 'three-dot icon' in the upper right corner next to 'Share passes' or 'Add people' and click 'Delete.' A warning message letting you know that deleting a program cannot be undone will pop up—select 'Delete' when you are ready to permanently delete your Lyft Pass program.