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Receiving a Lyft Pass from your organization

Lyft Pass helps organizations cover all or a portion of the cost of your rides so that it’s easy for you to get around. There are three ways an organization can share Lyft Pass with you:

Remember, all rides taken using Lyft Pass must be taken under your personal profile. 

Lyft Pass shared with you via your mobile phone number

An organization can share Lyft Pass to your mobile phone number, and it will be automatically added into your Lyft account. If you don’t have a Lyft account, you’ll need to sign up for one for the pass to be automatically added upon successful sign up.

  1. You’ll receive an SMS text and push notification to your mobile phone letting you know Lyft Pass has been sent to you. If you do not yet have an Lyft account and the Lyft app, you’ll receive an SMS text letting you know Lyft Pass has been shared with you
  2. Tap the banner to open your Lyft app where you’ll see a screen that details the value of the Lyft Pass you’ve been given
  3. Tap 'See details' to view the name of Lyft Pass that was shared with you, the full details of the value, and any restrictions of how the pass can be used
  4. Tap 'Done' to close the details screen
  5. To view the details and restrictions again at any time, tap the menu icon in the top left corner of your Lyft app, tap 'Payment,' and scroll down to the Lyft Pass section.

Lyft Pass shared with you via your work or organization email address

Lyft Pass can be shared with you using your work or organization email address.

  1. In your work email inbox, open the email with the subject line, “[Org] sent you a Lyft Pass.” Tap the 'Claim your pass' button in the email. If you are new to Lyft and do not yet have an account, you’ll be prompted to download the app instead. We recommend opening the email on your mobile device so you can easily download or access your Lyft app.
  2. If you’re on your mobile device, your Lyft app will automatically open and you’ll see a screen that details the Lyft Pass you’ve been given
  3. Tap 'See details' to view the name of Lyft Pass that was shared with you, the full details of the value, and any restrictions of how the pass can be used
  4. Tap 'Done' to close the details screen
  5. To view the details and restrictions again at any time, tap the menu icon in the top left corner of your Lyft app, tap 'Payment,' and scroll down to the Lyft Pass section.

An organization can a share Lyft Pass with you by providing you with a code that needs to be manually entered in the Payment tab of your Lyft app, or a clickable link that will automatically add the code in your app.

You’ve been given a code

  1. Open the Lyft app on your mobile device and tap the menu icon in the top left corner of the screen
  2. Tap 'Payment'
  3. Enter the code given to you in the 'Add promo code' box in the middle of the screen
  4. A green success banner will appear, letting you know the code was accepted
  5. The Lyft Pass name will appear in the list of promos, where you’ll also see the value and restrictions of the pass that was given to you

You’ve been given a clickable link

  1. Click the link given to you by the organization. We recommend clicking the link on your mobile device for easy access to your Lyft app
  2. Your Lyft app will open automatically, and the code will be automatically entered on the 'Payment' screen
  3. A green success banner will appear, letting you know the code was accepted
  4. The Lyft Pass name will appear in the list of promos, where you’ll also see the value and restrictions of the pass that was given to you

You’ve been given a QR code

1. Open the standard camera app on your smartphone and hold your device so that the QR code appears in the viewfinder in the Camera app.

2. Tap the notification to open the 'Lyft' link associated with the QR code

3. Click on 'Add Pass'

4. Enter your business address associated with the organization that has shared the Pass with you and click on 'Verify eligibility'

5. Use your smartphone to check your inbox for a new Lyft Pass invite, and follow the instructions to claim your pass

6. The Lyft Pass name will appear in the list of promos, where you’ll also see the value and restrictions of the pass that was given to you

 

If you receive an error message stating that the code you entered or link has already been used, please contact the organization to let them know you need a new code or link. 

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