Partner with Lyft to deliver essential items with Lyft Essential Deliveries

Lyft is enabling organizations to deliver essential items to their community with Lyft. Select non-profit, healthcare, transit, government organizations, and businesses can partner with Lyft to:

  • Support your community with deliveries: Deliver food, prescriptions, medical supplies, and other essential items to organizations and people. Please note that Lyft cannot deliver items over 50 pounds at this time.
  • Ensure contactless delivery: Lyft drivers who opt into delivery rides are made aware that these are contactless deliveries.
  • Improve your delivery efficiency and volume: Request on-demand delivery rides in minutes

In this article we'll cover:


Information needed to request an Essential Deliveries ride

For each Essential Deliveries ride request, the following information is required* to complete the request:

Field

Description of field

Description

Add a description for the package and/or order details like a reference number. This can also be used for pickup verification. 

Pickup notes 

Add pickup notes to provide additional context for the driver about the pick up process (ie: bring an ID inside, come to side door)

Drop-off Notes 

Add drop-off notes to provide additional context for the driver about the drop-off process (ie: gate codes, contactless delivery)

Pickup address

Location address of where the package will be picked up from. Include unit number if applicable

Drop-off address

Location address of where the package will be dropped off. Include unit or apartment no.

Pickup contact phone #

Enter the phone number of someone who can be contacted at the pick up location 

Pickup contact name 

Enter the business name of the pickup location. If it is a pickup FROM a customer, enter the customer's name. 

Drop-off contact phone #

Enter the phone number of someone who can be contacted at drop-off location

Drop-off contact name

Enter the name of the recipient. This is typically an end consumer, but if you're delivering to another business, enter the business name 

Requester Merchant

Unique ID or name of your organization

Brand Name

Brand name (if same as location, can repeat) 

Return (Y/N)

Set to true if an item should be returned to pickup if undeliverable. Otherwise set to false e.g. for perishables. The default setting is False

*While most ride request forms will require all of the above information, your specific interface may require additional or fewer information to complete the request.


How to get support for Essential Deliveries rides

Our support team is here to help answer any questions you may have about Essential Deliveries, as well as resolve any issues you experiencing.

Below is a list of common issues and instructions on how to reach out for support through the Lyft Business contact form for each issue.

Dispute the cost of an Essential Deliveries ride

  • In the drop-down field for What can we help you with?*, select I am partnering with Lyft for Essential Deliveries Dispute a delivery ride cost
  • In the Description* field, be sure to include:
    • Date and time of the ride
    • Contact phone number and email used to request the ride
    • Driver name
    • Ride ID (may also be known as delivery ID, receipt ID/number, order ID)


Missing or damaged item

  • In the drop-down field for What can we help you with?*, select I am partnering with Lyft for Essential Deliveries > Missing or damaged item
  • In the Description* field, be sure to include:
    • Date and time of the ride
    • Description of the item and the packaging
    • Proof of value
    • Driver name
    • Ride ID (may also be known as delivery ID, receipt ID/number, order ID)
  • If you're reporting a damaged item, please upload a photo of the damage in the Attachments field

Our support team will triage all reports of missing or damaged items to the proper internal team.


Feedback about a driver

  • In the drop-down field for What can we help you with?*, select I am partnering with Lyft for Essential Deliveries > Feedback about a driver
  • In the Description* field, be sure to include:
    • Date and time of the ride
    • Driver name
    • A detailed description of what happened during the delivery ride
    • Ride ID (may also be known as delivery ID, receipt ID/number, order ID)


General questions or another issue

  • In the drop-down field for What can we help you with?*, select I am partnering with Lyft for Essential Deliveries > Other
  • In the Description* field, be sure to include:
    • Your question
    • A detailed description of what you're experiencing (if applicable)
    • Ride ID (if applicable, may also be known as delivery ID, receipt ID/number, order ID)

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