Locating Lyft Pass in the Lyft app

What is Lyft Pass? 

Lyft Pass is a new product from Lyft that allows companies to cover a portion or total cost of your Lyft rides (excluding tips). Lyft Pass can be distributed by organizations in a variety of ways. Click here to learn more!

Be sure to check out our support article about taking a ride using Lyft Pass before taking your first ride with your Lyft Pass.

 

How to find your Lyft Pass

Once your organization has shared your Lyft Pass with you via code or clickable link, you can add the Lyft Pass in the Promos tab of your Lyft App. Once added, you can view your available passes in the Payments tab.

To add a Lyft Pass in the Promos tab of the Lyft app:

  1. Tap the 3-bar icon in the top left corner to open your menu
  2. Tap Promos
  3. Enter the Lyft Pass here 
Please note that if using a clickable link, your Lyft app will open automatically and the Lyft Pass will automatically appear on your Promos screen. 

To view your added passes in the Payments tab of the Lyft app:

  1. Tap the 3-bar icon in the top left corner to open your menu
  2. Tap Payment
  3. Scroll to the section titled Lyft Pass below Payment methods

Not seeing your Lyft Pass in the Payments tab? Check the Promos tab to see if Lyft Pass is listed.

 

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Before requesting a ride, make sure to set your app to your Personal profile by tapping the Payment method shown on the ride mode selection screen.

 

Support for issues with your Lyft Pass

If you are experiencing issues with your Lyft Pass please reach out to our Lyft support team for assistance.

To connect with Lyft support:

  1. Select the 3-bar icon in the top left corner to open your menu
  2. Scroll to the bottom of the navigation bar and select Help
  3. Under All help tap on the Lyft ride and payment issues category
  4. Scroll and tap on Promo, credit, or coupon issue
  5. Tap Dispute fare or charge

Select the specific ride you want assistance on and tap Contact us

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