Why is my account still in review?

Find out how long the Lyft Business account review process takes.

How long can you expect to wait?

After setting up your Lyft Business account, we will generally get back to you within 48 business hours. If you’re waiting longer than 48 hours, then please contact our support team

What is the review process?

As part of our review process, a member from our sales team will contact you over email to coordinate a phone call and complete your account set up. This call makes sure that your Lyft Business products are enabled and set up properly. 

Check your spam folder and confirm that lyft.com is whitelisted so you receive our emails. Our sales team will reach out over email to coordinate a phone call and complete your account setup

Here are a few tips for getting your ride program up and running ASAP.

  • Ensure that the email domain used to sign up for the account matches your organization’s business website 
  • Check your spam folder and be sure to whitelist emails from Lyft

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