Billing options for direct billing

Direct billing offers three billing options: Automatic per-ride charges, Automatic monthly accrued and Monthly invoicing (also known as Offline billing).


Automatic per-ride charges

Automatic per-ride charges are supported for direct billing and Concierge only. This is the default billing option for direct billing.

This billing method means that rides will be charged to the specific direct billing account's or Concierge program’s assigned credit card on a per-ride basis after each ride is completed. Each ride appears as a separate transaction on the credit card statement. Your organization's direct billing accounts and Concierge programs can have a different credit card assigned to each, or one central credit card as the primary payment method for all.


Automatic monthly accrued billing

Automatic monthly accrued billing is supported for all products.

This billing method means that rides will be charged to the specific Concierge program's assigned credit card on a monthly basis. A single transaction for the total cost of all rides in the month will appear on the credit card statement. Your organization's Concierge programs can have a different credit card assigned to each, or one central credit card as the primary payment method for all.

You can also select to receive a monthly invoice by program. You can set this up by adding your email to the ‘reporting contact’ section of your program to receive monthly invoices. In addition to a monthly invoice, reporting you will also receive:

      • Emailed receipts once your CC's are run
      • Emailed transaction reports

Note: There can only be one reporting contact per program, so only one person per program will receive a monthly invoice. You can expect to receive your monthly invoice by the 5th of every month and your monthly receipts by the 17th of every month. 

Contact us if you would like to set up automatic monthly accrued billing.

 


Set up offline billing

Offline billing (also known as "Monthly invoicing") is supported for direct billing, Concierge, and Lyft Pass. Please note that we typically require a minimum monthly spend for this option.

With offline billing, the total accrued cost of each month's rides are invoiced at the start of the following month. Offline billing can be selected on a program level for individual direct billing accounts, Concierge programs, or Lyft Pass programs, if the organization admin has enabled this—the invoice will include the total rides for all direct billing accounts, Concierge programs, and/or Lyft Pass programs for your organization. 

Contact us if you would like to set up monthly invoicing. We will need to the following information:

  • Name and email address of the primary billing contact (note: Our system can only send invoices to a single email address.)
  • Billing address
  • Your preferred payment method (ACH, check, etc.)

Edit offline billing for direct billing, Concierge, and Lyft Pass

If you have offline billing set up, you can edit your billing information in the Lyft Business Portal to update where your invoice is sent. 

To edit offline billing info for direct billing and Concierge:

  1. Login to the Lyft Business Portal
  2. Go to the program you'd like to update 
  3. Go to 'Invoice group' section of the Edit program page and select the drop-down
  4. Select 'Add an invoice group' and enter the email address of the primary billing contact, billing address and/or PO number or select a previously existing invoice group 
  5. Click 'Save'

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