Please describe your question or issue regarding business profiles and expense management below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding Concierge below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please include the access permissions (admin, agent) along with any screenshots and specific steps you’ve already taken.

Note that credit will only apply to rides taken in Personal Profile.

Please include these additional details below:

• Ride product/feature (Business Profiles, Auto Pay, People Sync, etc.)
• Access permissions (admin, agent)
• Promo code

Note that credit will only apply to rides taken in Personal Profile.

Please include these additional details below:

• Ride product/feature (Business Profiles, Auto Pay, People Sync, etc.)
• Access permissions (admin, agent)
• Promo code

Our self-service Events tool is designed to give you full control over code creation for events without having to wait on us.

As a heads up, codes can't be changed once they're created. Unused amounts are refunded 48 hours after your event ends.

Please include the event code related to your inquiry below.

Please include the access permissions (admin, agent) along with any screenshots and specific steps you’ve already taken.

Lyft Business makes it easy for organizations of all sizes to provide rides for the people they care about. Take control of your ride costs, save time with a single solution, and streamline your transportation program.

Please provide a bit more context around your particular use case(s) below or schedule a call to learn more.

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Ride product/feature (ride credit, business profile, event code, etc.)
• Pickup and dropoff locations
• Time of ride
• Ride cost

If you're a member of law enforcement with an information request, please read Law enforcement requests.

If you're not law enforcement but want to report an incident or accident for a ride you weren't in, use our critical response call feature so our Trust and Safety team can contact you.

Please have the accident's date, time, and location (including street, city, and state) ready.

Please include these additional details below:

• Description of the item
• Preferred email or phone number to contact you or the passenger
• Pickup and dropoff locations
• Ride cost

Please include the original pickup and dropoff locations below.

Please include these additional details below:

• Time of ride
• Pickup and dropoff locations
• Ride cost

Your safety is our top priority. Call 911 now if needed. Then, use our critical response call feature so our Trust and Safety team can contact you.

If you are a passenger who lost an item on a ride you took, please visit our consumer Help Center for the fastest retrieval options.

If this is a custom arrangement, please email events@lyft.com and provide the following details:

• Date/time window
  We suggest making this an hour or two longer than the official event times.
• Location(s)
  We can require the ride to start or stop at one location or to go between two different locations.
• Number of guests (approx.)
  We recommend aiming high since you'll only pay for what gets used anyway.
• Lyft credit allowed per guest
  Not sure? Find your city and get a fare estimate here.
• Custom code
  This can be up to 16 alphanumeric characters.

If you are reporting an accident, please select Issue with a Concierge requested ride > Safety incident instead.

Please include the details below to help with our investigation:

• Describe what occurred during the ride
• Passenger name
• Date and time of ride
• Ride cost
• Receipt #

Please include the access permissions (admin, agent) along with any screenshots and specific steps you’ve already taken.

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Ride product/feature (Business Profiles, Auto Pay, People Sync, etc.)
• Access permissions (admin, agent)

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Ride product/feature (Business Profiles, Auto Pay, SFTP automation, etc.)
• Access permissions (admin, agent, IT technical contact)

Please feel free to include any additional details regarding your request below.

We're committed to continuously improving our product solutions and welcome your feedback. Please include the ride product name and what you'd like to see added or changed below.

Please describe your question or issue regarding setting up Concierge below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Ride product/feature (Business Profiles, Auto Pay, People Sync, etc.)
• Access permissions (admin, agent)
• Promo code

Unfortunately, our payment processor doesn't currently allow us to switch payment methods once a charge is complete.

You can adjust your default payment methods for Personal and Business rides by tapping your profile photo in-app > tapping 'Payment' > and assigning your Payment defaults at the bottom of the screen.

If you have a different issue with your payment method, please include additional details in the field below:

• Ride type
• Pickup and dropoff addresses
• Ride cost

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Time of ride
• Ride cost

Riders earn Hilton Honors points for every dollar spent on Lyft rides after linking their Lyft account with their Hilton Honors account.

To link your Hilton Honors account and start earning points, follow these steps:

1. Visit hiltonhonorslyft.com to connect your Lyft account
2. Sign in at lyft.com/connected-services to confirm if your accounts are successfully linked

Please include the access permissions (admin, agent) along with any screenshots and specific steps you’ve already taken.

Please include the access permissions (admin, agent) along with any screenshots and specific steps you’ve already taken.

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Web URL (you tried to log in from)
• Access permissions (admin, agent)

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Ride product/feature (Business Profiles, Auto Pay, People Sync, etc.)
• Access permissions (admin, agent)

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Web URL (you tried to log in from)
• Access permissions (admin, agent)

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Any error message received

Please include the original pickup and dropoff locations below.

Note that credit will only apply to rides taken in Personal Profile. Please ensure that you're not riding in Business Profile whenever you intend to use ride credit (or any promo code).

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Promo code
• Pickup and dropoff locations
• Time of ride
• Ride cost

Note that credit will only apply to rides taken in Personal Profile.

Please include these additional details below:

• Ride product/feature (Business Profiles, Auto Pay, People Sync, etc.)
• Access permissions (admin, agent)
• Promo code

Please share the specific event code that you're referring to, along with any other helpful context. (This may include the name of the individual or organization that provided it to you, the reason it was provided, and any specific restrictions that were mentioned.)

If you are reporting an accident, please submit a ticket through our Special Resolutions contact form to ensure your ticket reaches the appropriate team

Please share the specific event code that you're referring to, along with any other helpful context. (This may include the name of the individual or organization that provided it to you, the reason it was provided, and any specific restrictions that were mentioned.)

Please describe your question or issue regarding Auto Pay below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please include these additional details below:

• Description of the item
• Preferred email or phone number to contact you or the passenger
• Pickup and dropoff locations
• Ride cost

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Any error message received
• Your access permissions (admin, IT technical contact)

Please include any additional details about the report you are requesting to ensure we provide you with the correct report.

Please include these additional details with your request:

• First and last name of new recipient
• Email of new recipient

Please include your access permissions (organizational admin, branch admin, agent) along with any screenshots and specific steps you’ve already taken.

Please include the unique event code you created for your event so we can quickly locate your event details.

Please include the unique event code you created for your event so we can quickly locate your event details.

Please include the unique event code you created for your event so we can quickly locate your event details.

Please include the unique event code you created for your event so we can quickly locate your event details.

Please include any information that will help us better answer your question.

Please include the additional details below:

• Parent Company Name
• Branch/Account Name(s)
• Contact Name and Email

Please include these additional details along with any screenshots and specific steps you’ve already taken:

• Ride product/feature (Business Profiles, Auto Pay, People Sync, etc.)
• Access permissions (admin, agent)

If this is a severe safety incident, please contact local authorities. You may provide us the Police Report number along with the investigating officer’s contact information Safety Policies.

Please include these additional details below:

• Description of the item
• Preferred email or phone number to contact you or the passenger

• Please provide a Police Report number along with the investigating officer’s contact information, if available

• Please include any additional details about your request to ensure we provide you with the correct information

• Choose this selection to report a change in health status for a rider who has recently taken a Lyft ride

If you're a member of law enforcement with an information request, please read Law enforcement requests.

If you're not law enforcement but want to report an incident or accident for a ride you weren't in, use our critical response call feature so our Trust and Safety team can contact you.

Please have the accident's date, time, and location (including street, city, and state) ready.

Please include these additional details below:

• Description of the item
• Preferred email or phone number to contact you or the passenger

Please include the original pickup and drop-off locations below.

Please include these additional details below:

• Time of ride
• Pickup and dropoff locations
• Ride cost
• Driver name

Please include additional details below (if applicable):

• Parent Company Name
• Branch/Account Name(s)
• Contact Name and Email
• PO #

Please include additional details below (if applicable):

• Parent Company Name
• Branch/Account Name(s)
• Invoice #
• Invoice Month

If you are reporting an accident, please submit a ticket through our Special Resolutions contact form to ensure your ticket reaches the appropriate team

A business ride is a ride that was requested using the Lyft app under a business profile.

Please include the details below to help with our investigation:

• Describe what occurred during the ride
• Date and time of ride
• Ride cost
• Receipt #

If you are reporting an accident, please select Issue with a Concierge requested ride > Safety incident instead.

Please include the details below to help with our investigation:

• Describe what occurred during the ride
• Passenger name
• Date and time of ride
• Ride cost
• Receipt #

Please include any information that will help us better answer your question.

Please describe what occurred during the ride.

Please feel free to include any additional details about your request to ensure we provide you with the correct information.

Please feel free to include any additional details regarding your request below.

Please feel free to include any additional details regarding your request below.

Please include the additional details below (if applicable):

• Parent Company Name
• Branch/Account Name(s)

Please include all of the following information to ensure we are able to investigate your reported missing item as quickly as possible:

• Date of ride
• Passenger phone number
• Phone number used to request the ride
• Driver name
• Ride Id
• License Plate

Please attach a photo of the damaged item and include all of the following information to ensure we are able to investigate your reported missing item as quickly as possible:

• Date of ride
• Passenger phone number
• Phone number used to request the ride
• Driver name
• Ride Id
• License Plate

Please include the following information to ensure we are able to investigate as quickly and efficiently as possible:

• Police report number and investigating officer’s contact information (if available)
• Date of ride
• Passenger phone number
• Phone number used to request the ride
• Driver name
• Ride Id
• License Plate

If you are reporting a missing or damaged item from a delivery ride, please submit a ticket through our Special Resolutions contact form to ensure your ticket reaches the appropriate team

Please include these additional details:

• Pickup and drop-off locations
• Ride cost

Please include a detailed description of what happened during the delivery ride to help our investigation.

Please include a detailed description of the issue to help our investigation.

Please include additional details below:

• Parent company name
• Branch/Account name(s)
• Invoice #

A business ride is a ride that was requested using the Lyft app under a business profile.

Please include the details below to help with our investigation:

• Describe what occurred during the ride
• Date and time of ride
• Ride cost
• Receipt #

Please include any information that will help us better answer your question.

Please include the additional details below:

• Parent Company Name
• Branch/Account Name(s)
• Contact Name and Email

Please describe the steps you took to try to log in. If applicable, please also provide the following details to help us further investigate:

• Error message(s) that appeared
• Your access permissions (i.e. organization admin)
• Web URL you tried to log in from
• Any screenshots (add as attachments below) of the error you're experiencing

If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please include the following details below:

• Parent company name
• Branch/Account name(s)
• Invoice #

Please include any additional details that can help us further investigate.

Please describe your question or issue regarding adding members and managing permissions below. If applicable, please also include the following details to help us further investigate:

• Specific product(s) that you would like to add members and/or manage permissions for
• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding removing members below. If applicable, please also include the following details to help us further investigate:

• Specific product(s) that you would like to remove members and their permissions from
• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding business profiles and expense management below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding Auto Pay below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding Concierge below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding Lyft Pass below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding the SAP Conur integration below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding the SFTP Automation connection below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding reporting below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please include the original pickup and dropoff locations below.

Please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please include any information that will help us better answer your question.

Please include the additional details below:

• Parent Company Name
• Branch/Account Name(s)
• Contact Name and Email

Please include these additional details:

• Pickup and drop-off locations
• Ride cost

Please include a detailed description of what happened during the delivery ride to help our investigation.

Please include a detailed description of the issue to help our investigation.

Please include the original pickup and drop-off locations below. If applicable, please also include the following details to help us further investigate:

• Ride ID (found at the bottom of your ride receipt as the receipt #)
• Cost you expected to be charged
• Any screenshots (add as attachments below) of a different price than what you were actually charged

Please include the promo code and/or the name of the Lyft Pass below. If applicable, please also include the following details to help us further investigate:

• Cost you expected to be charged
• Any screenshots (add as attachments below) of a different price than what you were actually charged

Please describe your question or issue regarding setting up a business profile below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding setting up auto-expensing with your expense provider below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding email ride receipts below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding email ride receipts below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any screenshots (add as attachments below) of the error you're experiencing

Please include any additional details that can help us further investigate.

Please describe your question or issue regarding business rewards below. If applicable, please provide the following details to help us further investigate:

• Ride ID (found at the bottom of your ride receipt as the receipt #)
• Any screenshots (add as attachments below) of the error you're experiencing

Please describe your question or issue regarding the Hilton Honors Redeem program below. If applicable, please provide the following details to help us further investigate:

• Error message(s) that appeared
• Any in-app screenshots (add as attachments below) of your Lyft account and Hilton Honors account being linked

Please include the unique event code you created for your event so we can quickly locate your event details.

Please include the unique event code you created for your event so we can quickly locate your event details.

Please share the specific event code that you're referring to, along with any other helpful context. (This may include the name of the individual or organization that provided it to you, the reason it was provided, and any specific restrictions that were mentioned.)

Our self-service Events tool is designed to give you full control over code creation for events without having to wait on us.

As a heads up, codes can't be changed once they're created. Unused amounts are refunded 48 hours after your event ends.

Please include the event code related to your inquiry below.

Please include any additional details that can help us further investigate.