Requesting rides
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How to request an on-demand ride in Concierge
With Lyft Concierge, you can request an on-demand ride for someone to get them where they need to go, as so...
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How to request a pre-scheduled ride in Concierge
You can pre-schedule a ride for your passenger up to 7 days in advance with Lyft Concierge. To pre-schedul...
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How to send flexible rides in Concierge
Your organization can send passengers rides that they can use for up to 24 hours. With just a few clicks, C...
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How to use the map to pinpoint a specific pickup and drop-off location in Concierge
You can drag the map within Concierge to pinpoint the specific pickup and drop-off locations for your passe...
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How can I request a Concierge ride for a passenger with no mobile phone?
Concierge administrators and agents can request a ride for a passenger who does not have a mobile device/ce...
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What is the passenger experience for Concierge?
When you request a ride using Lyft Concierge, your passenger will receive ride updates so they can be ready...
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How does tipping work for rides that were requested using Concierge?
Tipping is currently unavailable for Concierge rides. Lyft Concierge doesn't allow for tipping at this time...
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How do I report lost and found items?
Concierge rides If you are a Concierge administrator or agent attempting to retrieve a lost item for a pass...